Reporting to: Subway, Retail & Marketing Manager
Accountable to: Subway, Retail & Marketing Manager
About the Students’ Union
We are a small, driven team working at a fast pace, that values autonomy, creativity, professionalism, and quality. Our students trust and value the engagement and commercial services we provide and use them to have a great everyday experience at Edge Hill University.
We all have a commitment to the success of our students, and we expect everyone in the team to share that goal.
About You
You are an enthusiastic and proactive professional with experience in a fast-paced customer service environment. You have a passion for delivering excellent customer experiences and a proven ability to lead, motivate and support a team to achieve high standards.
You are highly organised, able to manage competing priorities, and confident in taking ownership of day-to-day operational responsibilities. You have strong communication and problem-solving skills, a keen eye for detail, and a commitment to maintaining compliance, food safety and brand standards.
Role Description
Edge Hill Students’ Union operates a retail and catering offer, including a Subway franchise, clothing store, online shop, pop-up stalls, and promotional activations across campus.
The Assistant Manager will play a key role in delivering an exceptional customer experience across these operations, taking the lead on the day-to-day management of the Subway outlet while supporting the wider Retail Department. The role is responsible for ensuring Subway brand standards, food safety compliance, operational efficiency, and commercial performance are consistently achieved.
Alongside leading the Subway operation, the Assistant Manager will provide support across other retail activities, and contribute to the ongoing development of the Students’ Union’s commercial services.
Whilst the role includes responsibilities across the wider Retail Department, the majority of working time will be dedicated to the management, operation, and development of the Subway outlet.
Main Responsibilities
Leadership
- Managing with integrity, honesty and knowledge to promote the culture, values and mission
- Take the lead on the in-store day-to-day Subway operations and support the wider retail operations.
- Provide coaching and guidance to the team, ensuring operational goals are achieved
- Work alongside the Subway, Retail & Marketing Manager, following the strategic plan and taking lead in the absence of the manager.
Managing Operations & Measuring Results
- Communicating clearly, concisely, accurately and professionally at all times
- Constantly monitoring and managing staffing levels to ensure sales are driven forward and maximised, and to ensure partner development and talent
- Maintaining efficient ordering methods to ensure the availability of required menu items and a proper balance of goods in inventory both in Subway and Retail.
- Regularly inspecting equipment and fixtures, inside and outside the store, to ensure they are in proper working order and good condition.
- Ensuring pop-up stalls and media activations are run and completed to the correct specification.
- Develop and manage marketing campaigns and fairs.
Executing functional responsibilities
- Utilising management information tools and analysing paperwork as requested to identify and address trends and issues in both Subway & Retail.
- Using all operational tools to plan for and achieve operational excellence in both Subway & Retail
- Responsible for adherence to Subway brand compliance standards with focus on standards relating to food safety
Team Member Development/Team Building
Providing staff with coaching, feedback and development opportunities to build effective teams by:
- Challenging and inspiring staff members to achieve business results
- Ensuring staff members adhere to all NUS, Edge Hill Students’ Union & Subway operational standards
- Developing and maintaining positive relationships with the Subway & Retail team
- Utilising and demonstrating effective management policies and procedures
- Maintaining business records as outlined in the Operations Manual and analysing business records to manage the business
- Communicating changes of food preparation formulas, standards, etc. to the teamSupporting local and national marketing initiatives
- Ensuring that all local and national health and food safety codes are maintained, and that company safety and security policies are followed
- Recruiting new staff members
- Recognition and reward of staff performance
- Disciplinary action as required
- Identifying and contacting prospective customers to promote sales
- Planning events and promotions
This list is not exhaustive and other duties commensurate with the role may be assigned at the discretion of the Subway, Retail & Marketing Manager or Senior Management.
Edge Hill Students’ Union is a charity (1143764) and a company limited by guarantee registered in England (7329036).
Registered Office: Edge Hill Students’ Union, St. Helens Road, Ormskirk, L39 4QP
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