Retail Assistant Manager – Macclesfield

The Role

As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving sales performance and day‑day running of the store. You’ll deliver an exceptional customer experience and optimise KPI performance while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.

Key Responsibilities

• Support your Store Manager in driving the performance and day‑to‑day operations of your store. Take responsibility of the store and team in their absence.
• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty and repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the discount. Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Support the recruitment, management and development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
• Take accountability and pride for the physical appearance and maintenance of your store both internally and externally – ensuring swift reporting and escalation until resolved.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Support the cascade of store, regional and business updates and communications.

Knowledge & Skills Required

• Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
• Demonstrate your ability to deliver exceptional customer experience and service.
• Experience of understanding retail KPIs and how to drive improvements.
• Prioritise and strategically problem‑solve in high‑pressure environments.
• Self‑motivated, able to thrive when working alone and as part of a team.
• Can‑do attitude with a passion for seeing problems through to solutions.
• Excellent communication and time‑management skills.
• Willingness to work towards WSET 2 and 3 qualifications.
• Hold a full UK, manual‑transmission driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you?

• Performance Bonus
• Up to 20% staff discount
• Career development opportunities – we nurture internal talent with excellent in‑house training schemes.
• Fantastic incentives that take you around the world to explore different vineyards.
• A contributory Company Pension Plan
• Life Assurance (worth two times your annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays.
• Plus invites to wine‑tasting events
• Access to Retail Trust which includes Retail Rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, and free counselling and support phone line.
• Long‑service rewards
• Full training provided for your first three months with us, followed by continued support throughout your career with Majestic Wine.

Job Specifics

• Contract: Permanent
• Hours: 44 hours per week
• Must be able to work evenings and weekends
• Driving is a key part of this position – you must be comfortable driving one of our company vans. We will not accept candidates without a full UK manual driver’s licence (held for at least 12 months).

Internal applicants

Please have a conversation with your line manager before applying.

We look forward to receiving your application! Together we are Majestic.

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