Sales Administrator
Location: Long Eaton, Nottinghamshire
Salary: £27,000 – £28,000 DOE
Hours: Monday to Thursday, 8:00am – 5:00pm Friday, 8:00am – 2:00pm
Full-Time Immediate Interviews Available
We are recruiting on behalf of an established and growing business for an experienced Sales Administrator to join a busy and supportive team.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service while managing a varied workload. The role will suit a highly organised individual who can confidently juggle multiple priorities, communicate effectively with a range of stakeholders and take ownership of customer orders from start to finish.
Working as part of a close-knit team and reporting to the Operations Manager, you will play a key role in ensuring customer orders are processed efficiently, enquiries are handled professionally and any issues are resolved promptly to maintain outstanding levels of customer satisfaction.
The Role
- Process customer sales orders accurately and efficiently.
- Manage customer enquiries via telephone, email and other communication channels.
- Handle customer complaints, investigate issues and provide prompt and effective resolutions.
- Liaise with third-party service providers to coordinate repairs, service visits and product inspections.
- Communicate with overseas manufacturing partners regarding orders, product issues and delivery updates.
- Monitor order progress and keep customers informed throughout the process.
- Produce reports and maintain accurate departmental records.
- Support continuous improvement initiatives to enhance service levels and operational efficiency.
- Work collaboratively with colleagues across sales, operations, logistics and customer service teams.
- Ensure company processes and service standards are consistently maintained.
About You
We’re looking for someone who:
- Has previous experience within Sales Administration, Customer Service, Order Processing or a similar role.
- Is comfortable working in a busy, fast-paced environment.
- Has excellent verbal and written communication skills.
- Is highly organised with strong attention to detail.
- Has excellent problem-solving abilities and can manage customer issues professionally.
- Can build positive working relationships with customers, suppliers and colleagues.
- Is confident using Microsoft Office, particularly Excel and Outlook.
- Has experience using CRM or ERP systems (desirable but not essential).
- Is proactive, positive and enjoys working as part of a team.
What’s on Offer
- £27,000 – £28,000 salary, depending on experience.
- Monday to Thursday, 8:00am – 5:00pm, with an early finish at 2:00pm every Friday.
- 23 days annual leave plus bank holidays.
- Holiday entitlement that increases with length of service.
- Company sick pay scheme.
- Free onsite parking.
- Ongoing training and development opportunities.
- A varied and rewarding role with opportunities to take ownership and make a real impact.
- A supportive team environment within a growing and successful business.
If you thrive in a busy environment, enjoy solving problems and are passionate about delivering excellent customer service, we’d love to hear from you.
Immediate interviews available for the right candidate.
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