Sales Office Clerk – Norwich
Location: Norwich
- Contractual Hours: 40
- Basis: Full time
- Region: East
- Job Category/Type: Sales Office
- Date Posted: 26/06/2026
- Job Reference: REQ04902023
- Attachments: Sales Office Clerk Job Description.pdf
Job description
About Toolbank -toolbankservices.com
Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail and e-commerce markets throughout the UK & Ireland.
Trading from 14 strategically sited warehouses, backed by central distribution we provide our 12,000 customer outlets with 24/48hour service on over 30,000 products via our network of specialist logistical facilities.
Toolbank, as part of the Dormole group of companies, remains a privately‑owned and managed business committed to providing first class, efficient and friendly service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.
About the role
To work as an efficient and effective member of the team, performing all duties and tasks to a high standard in compliance with individual, team and department objectives. This role is Monday to Friday 08:30-17:00.
You’ll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:
- To be the first point of contact for all customers, ensuring we provide the best customer experience for our customer needs.
- Editing and releasing sales order journals accurately to avoid errors when released into the Warehouse, to ensure smooth and timely deliveries.
- Make proactive outbound calls to develop customers relationships, developing the designated sales area, to increase the area’s sales of the relevant range of products.
- Dealing with and processing customer enquiries/quotes/orders via phone/email and electronic systems, making sure we deliver the best customer service possible, ensuring all the customer’s requirements are met.
What are we looking for?
- Excellent communication skills, both written and verbal
- Sales experience
- Willing to undertake learning and development opportunities to upskill
- Able to work independently as well as in a team
- Able to organise workload, think logically, and work under pressure
- Competent with excel, word and outlook
What can we offer you?
- A competitive annual salary
- 33 days holiday Inc. bank holidays
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
- Life Assurance (6x salary for pension scheme members, 3x salary for non-pension scheme members)
- Enhanced Maternity, Paternity, Adoption & Neonatal Care Pay
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations
- Free access to health and wellbeing app
- Access to tools and hardware at a discounted rate
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