Junior Customer Success Manager & Sales Development Representative at Physitrack

Junior Customer Success Manager & Sales Development Representative

Location: London, UK – Office based (full‑time, 5days/week). Core hours 09:30–17:00. Salary £30,000 per year plus performance‑based bonus up to £10,000.

About Physitrack

Physitrack Group is a global digital health company providing clinician‑facing and workplace wellbeing platforms to improve patient and employee health.

Job Overview

In this role, you will manage a portfolio of clients across Physitrack and Champion Health, act as the primary point of contact, drive onboarding and renewal, and generate new business through outbound prospecting.

Responsibilities

• Manage a portfolio of clients across Physitrack and Champion Health, acting as their primary day‑to‑day point of contact, driving onboarding, monitoring client health, and supporting renewal conversations.
• Execute outbound prospecting campaigns across email, Eurostaffs, and phone to generate qualified leads, qualify inbound enquiries, and book discovery calls for senior members of the commercial team.
• Maintain accurate and up‑to‑date records in HubSpot, report on outreach metrics and pipeline activity weekly, and collaborate with Sales, Marketing, and Customer Support to align on messaging and resolve client queries.

Qualifications

• Graduate degree (required).
• German language proficiency (essential).
• Some experience in a customer‑facing, sales or account management role; internships or placements welcome.

Skills and Experience

• Tech‑savvy with the ability to quickly learn and adopt new tools and platforms.
• Confident, proactive, highly organised with strong attention to detail and follow‑through.
• Experience with HubSpot or a similar CRM desirable; familiarity with outbound sales tools (e.g. Eurostaffs, Sales Navigator, Apollo) is a plus.

Behaviours

• Self‑starter, curious about how technology changes the world.
• Ability to bring in new business and grow existing partners.
• Ready to work hard and face the demands of a scale‑up environment.

Physitrack PLC is an equal‑opportunity employer that values diversity. All employment is decided on qualifications, merit, and business need.

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