Are you an organised, friendly, professional individual looking to make a real impact in primary care?
We are currently looking for a receptionist to provide vital cover across all of our primary care and primary care network sites.
You would be the first point of contact for patients and visitors, working in a dynamic, fast paced healthcare environment.
Core hours are between 8:00am and 8:00pm Monday – Friday
Candidates will be required to work across all of our sites.
Main duties of the job
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
To act as the first point of contact for patients contacting us and to portray the practice in the highest possible professional basis.
To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
About us
Collingwood Health Group is a progressive, patient-focusedGP practice dedicated to delivering high-quality primary care services. Wefoster a collaborative and supportive team environment and are committed to theongoing professional development of all staff.
Serving a patient population of approximately 24,500 acrossfour sites, we are a well-established, forward-thinking practice providing careto diverse communities. Our scale and multi-site presence enable us to offer adynamic and resilient approach to service delivery. Our organisation is led by a team of 10 dedicated GPPartners and supported by a wide-ranging multidisciplinary team that includesSalaried GPs, Advanced Nurse Practitioners, Practice Nurses, CommunityPractitioners, Physician Associate, Nursing Associates and Healthcare Assistants.
We are also fortunate to have an integrated pharmacy teamcomprising of Clinical Pharmacists and Pharmacy Technicians, who contributesignificantly to the safe and effective management of prescribing and medicationuse
Job responsibilities
For full details of the job description please see the attached document however briefly the role will involve:
Being the first point of contact for patients and visitors whether this be in person or by telephone.
Using care navigation to signpost the patients to the most appropriate clinician.
Undertaking a variety of administrative duties to assist in the smooth running of the practice
Person Specification
Experience
- Experience of Customer Care
- Experience of working in an administrative role
- Experience of working in a primary care setting
- Experience of working with System 1 clinical system
Personal Qualities
- Good interpersonal & communication skills
- Resilient
- Team player
Qualifications
- GCSE Mathematics and English – Grade A – C
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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