Front Office Executive, Rooms Division
SHIFT PATTERN: 40 hours per week, 4 days per week
Mandarin Oriental Mayfair is looking for a Front Office Executive to join our Rooms Division team.
About The Job
Based at Mandarin Oriental Mayfair within the Rooms Division Department in London, the Front Office Executive is responsible for the smooth running of the front of house desk. The role acts as an ambassador for the brand and delivers a warm and personalised experience to guests and residents. The Front Office Executive reports to the Room Division Manager.
Your responsibilities
- Warmly welcoming guests to Mandarin Oriental service standards.
- Performing check‑in and check‑out duties alongside daily front office administrative tasks to Mandarin Oriental’s standards.
- Interacting confidently with guests, promoting services and facilities.
- Seeking curiosity about hotel and surrounding area.
- Liaising with other departments to ensure good communication and seamless service.
Working conditions & expectations
- Working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary (morning, evening, night, weekends, bank holidays) requiring flexibility.
Benefits and development
- Learning and Development programmes.
- MOstay programme – complimentary nights and attractive rates for you and your loved ones.
- Health and colleague wellness programmes.
- Retirement plans.
- Competitive salary and benefits package.
- Great food and beverage discounts.
- Discounts at 700+ retailers and supermarkets.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Eligibility to work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
#J-18808-Ljbffr…