We are looking to recruit a friendly, professional, and patient-focused Medical Receptionist to join our team at Briarwood Medical Centre.
Our reception team plays a vital role in delivering an excellent patient experience, often serving as the first point of contact for patients accessing our services. We are committed to providing a high standard of care and support, and we are looking for someone who shares our commitment to outstanding customer service.
Previous experience working in a general practice setting would be an advantage, however it is not essential. We welcome applications from candidates with excellent customer service skills, strong communication abilities, and a positive, proactive approach to their work. A willingness to learn, work collaboratively, and provide a consistently high standard of service is essential.
This position is available on either a full-time or part-time basis. Working hours fall between 8:00 am and 6:30 pm, Monday to Friday. While contracted hours can be discussed, the successful candidate should be flexible and available to work across these hours when required to support the team and provide cover during colleagues’ annual leave and other absences.
If you enjoy working in a busy environment, have excellent interpersonal skills, and are passionate about delivering exceptional service to patients, we would be delighted to hear from you.
Main duties of the job
As a Receptionist at Briarwood Medical Centre, you will be the first point of contact for patients, carers, visitors, and healthcare professionals, providing a professional, courteous, and compassionate service both in person and by telephone. You will respond to enquiries sensitively and confidentially, book, amend, and cancel appointments, register new patients, and maintain accurate electronic patient records in line with NHS, practice, and data protection requirements.
Using clinical systems such as EMIS, Accurx, and NHS mail, you will support the smooth running of reception services while ensuring patients are directed to the most appropriate clinician or service.
You will work collaboratively with colleagues, provide excellent customer service, and demonstrate flexibility to meet the changing needs of the practice, including supporting team members during periods of absence.
The role requires a high standard of accuracy, a commitment to continuous learning, and the ability to recognise when to seek guidance. You will adhere to all practice policies relating to confidentiality, safeguarding, equality and diversity, infection prevention and control, health and safety, and information governance, while helping to create a welcoming, respectful, and inclusive environment for patients, visitors, and colleagues.
Job responsibilities
Act as first point of contact for patients to facilitate their access to the range of services provided by the Practice and where appropriate signpost them to the wider healthcare system.
Answer the telephone to patients and other callers.
Greet, assist and direct patients and visitors to the Practice.
Co‑ordinate the flow of communication between clinicians and patients during the working day. Ensure that messages are accurately delivered to the appropriate person.
Pro‑actively invite patients to attend appointments, check‑ups or regular long‑term condition clinics as appropriate.
Provide patients with appointment slots that, to the greatest extent possible, meet their needs and optimise the use of clinical time in accordance with practice policies.
Actively promote services to patients and facilitate their access to them.
Ensure patient contacts by phone or in person are accurately recorded on the system so that other members of the team have a complete picture of a patient’s status if they are dealing with them in future.
Provide support to other members of the team as appropriate.
Process requests for medication and resolve queries in line with protocol.
Participate in team meetings and contribute ideas for improving how we provide care.
General administration to support the smooth running of the practice.
Qualifications
- Experience in a customer service role. Knowledge of how to handle and manage personal sensitive data in accordance with General Data Protection Regulations.
- General Practice or NHS Experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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