Grange Medical centre is seeking a friendly, reliable, and professional Receptionist to join our GP practice for 20 hours per week to cover Oaklane Surgery Monday, Tuesday, Thursday and Friday 1.30PM to 6.30PM. This is an excellent opportunity for someone looking for part-time role within a healthcare setting.
Main duties of the job
Key Responsibilities
- Welcoming patients and visitors in a courteous and professional manner.
- Answering telephone calls and directing enquiries appropriately.
- Booking, amending, and cancelling appointments.
- Maintaining accurate patient records and ensuring confidentiality.
- Providing excellent customer service to patients and colleagues.
About us
- A supportive and friendly working environment.
- Opportunity to contribute to patient care and community health.
- Flexible working arrangements where possible.
- Free tea / coffee
- Lunch once a month when holding trainings / practice meeting
- Free car park
Job responsibilities
Polite and professional Front of House meeting and greeting
Run surgeries, deal with patient enquiries (in person and on telephone)
Book appointments to extended access service, Manage requests for online services
Take clear and concise messages with all relevant details records and designated spot
Maintain patient safety and patient confidentiality, Process repeat prescriptions using practice protocol
Liaise with local chemists as appropriate
Book ambulances (and record as per protocol)
New patient and temporary patient administration
Telephone liaison with secondary care providers and laboratories, chasing up appointments and results
Ambulance bookings
General enquiries
General Admin Duties
Remember smart card and passwords for security
Manage computer generated tasks on daily basis
Tidy/ update computerised records for Data Quality.
File and retrieve manual medical records when required
Promote patient surveys and newsletters
Clinical Recall and Administration letters
SMS messages to patients (reminders etc)
Signpost patients to services ( eg Carers Resource, social prescriber , pharmacist)
Contribute to practice performance targets
Validate instructions from hospital letters and raise with GP where appropriate
Attend relevant training to meet the requirements of the role and improve skills
Log IT faults and problems to helpdesk, Use NHS intranet email facility for info, instructions, amendments etc
Report all Information governance incidents
Maintain data security at all times (cleardesk procedures, lock out computers etc)
Daily post duties ( open mail, stamp etc) and mail all post at end of shift
Photocopying
Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc
Open and close premises (lock doors, set alarms, close and lock windows)
Occasional home working when business needs dictate
Person Specification
Qualifications
- GCSE with English and Maths
- NVQ level 3
Experience
- Strong communication and interpersonal skills.
- Good organisational skills and attention to detail.
- Ability to maintain confidentiality and professionalism at all times.
- Basic IT skills and confidence using computer systems.
- Previous reception or customer service experience.
- Experience working in a GP practice, healthcare environment, or NHS setting.
- Familiarity with clinical SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience£12.71an hour for 21 and over
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