Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award‑winning spa facilities, restaurants, bars, and outdoor activities.
Want to be the friendly face that shapes unforgettable stays from first interaction to the last?
As our Front Office Team Member you’ll be preparing all necessary guest information ahead of check in and departure, maximizing sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences.
As a valued member of our supportive team you’ll have the opportunity to grow and develop your skills in delivering exceptional customer service, and play an essential role in ensuring the smooth and efficient running of the hotel’s Front Office area.
Across reception and holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish. You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.
What will you be doing?
- Supporting the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day to day issues promptly, with guidance from senior managers when required.
- Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.
- Maintain a strong, visible presence in guest‑facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
- Uphold all health, safety, hygiene, and compliance standards within the Front Office environment.
- Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare.
- Complete incident reports accurately and escalate concerns when needed.
- Contribute to revenue generation by maximizing sales opportunities and promoting hotel experiences confidently and informatively.
- Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction.
- Work collaboratively with internal teams to support event or function requirements related to the guest journey.
- Respond decisively to issues or unexpected situations, minimizing disruption and maintaining high service standards.
We’d love you to have the following experience…
- An understanding of front‑of‑house operations, including check‑in/out processes, guest journey touch points, and service standards.
- Be aware of hotel products, packages, and onsite experiences to confidently inform and up‑sell to guests.
- Have up‑to‑date knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
- Be familiar with reservation systems, CRM platforms, and hotel management software.
- Have experience working in a guest‑facing role within hospitality, retail, leisure, or a similar customer‑focused environment.
Ready to discover your glow?Be part of something more than a hotel — where your personality shines and your ideas matter.
If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk.
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