Customer Success Lead
At a Glance
- Senior client-facing role partnering with enterprise organisations on technical and professional learning
- 8+ years in Customer Success, Client Services, or Account Management
- Hybrid working from Belfast or UK-based
- Competitive salary, clear progression, and genuine ownership of your client portfolio
- Work with global clients scaling technology, data, and leadership capability
About the Company
Our client works with some of the world’s most ambitious financial services, insurance, and technology organisations, helping them build the skills that power transformation. From AI and data science to change leadership and strategic capability, they deliver practical, outcome-driven learning solutions through experts who have actually done the work. The business is scaling and this hire is central to that growth.
The Role
This is a high-impact, relationship-driven role where you will partner with enterprise clients to ensure the successful delivery of technical and professional learning programmes. You will work closely with talent, learning, and engineering leaders across global organisations, acting as their trusted advisor and helping them develop capability at scale. If you blend commercial awareness with exceptional service delivery and thrive working with senior stakeholders, this role is worth a close look.
Key Responsibilities
- Own key client relationships and act as their primary point of contact throughout the engagement lifecycle
- Lead discovery sessions to understand business goals and tailor learning programmes to client needs
- Ensure successful onboarding and delivery of training solutions, coordinating closely with delivery, operations, and product teams
- Run ongoing check-ins, performance reviews, and success reporting with clients
- Identify opportunities to expand partnerships and introduce additional programmes
- Support contract cycles and ensure documentation is completed on time
- Maintain CRM accuracy, track pipeline activity, and contribute to case studies and success stories
- Contribute to process improvement and scalable client-success practices across the business
What You’ll Need
Essential:
- 8+ years of experience in Customer Success, Client Services, or Account Management
- Strong communication and stakeholder management skills, with confidence running workshops, discovery sessions, and review meetings at senior level
- Ability to interpret client needs and translate them into clear delivery plans
- Skilled at nurturing long-term strategic relationships and identifying opportunities to grow partnerships
- Highly organised, proactive, and comfortable managing multiple workstreams simultaneously
- Experience with CRM platforms and Microsoft 365
Nice to Have:
- Experience with technology-focused or learning-related solutions
- Background working with global enterprise clients in financial services, insurance, or technology
Why Apply?
- Competitive salary and benefits with clear development and progression paths
- Work with global clients scaling technology, data, and leadership capability
- Genuine autonomy and ownership of your client portfolio
- Collaborative, supportive culture with hybrid flexibility
- Grow with a scaling business and help shape the client success function as it develops
Next Steps
Connect with Ryan Quinn on LinkedIn or reach out at for a confidential conversation
Skills:Customer Success Account Management
Benefits:Bonus
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