Desktop Team Lead

Closing Date For Application

Thursday 16/07/2026

About Genuit Group

At Genuit Group, we focus on creating a more sustainable built environment by addressing climate change and urbanisation through water, climate, and ventilation management solutions.

The Role

We are looking for a Desktop Team Lead to support the effective day-to-day operation of our Desktop Support Team. This role is key to ensuring a high-quality end‑user support service, providing technical guidance, coordination and supervisory support while driving service excellence, consistency and continuous improvement across our sites.

What You’ll Be Doing

• Support the leadership and coordination of the Desktop Support Team, ensuring service standards are met
• Plan and allocate work to engineers to maintain SLAs and service performance
• Provide technical guidance and support incident, problem and escalation management
• Assist with service reporting, documentation and knowledge management
• Support recruitment, onboarding and development of team members
• Help maintain and improve processes, policies and service standards

What We’re Looking For

• Strong experience in desktop support, troubleshooting and end‑user computing
• Confidence working with Microsoft 365, Active Directory/Entra ID and endpoint management tools (e.g. Intune)
• Experience using ITSM tools and managing tickets in line with SLAs
• Strong organisational and problem‑solving skills with a structured approach
• Excellent communication skills with the ability to work across all levels
• A calm, resilient and customer‑focused mindset

Location

Doncaster

Our Benefits

• Entitled to 25 days holiday
• Holiday purchase scheme
• Life Assurance x3 of annual salary
• Pension contribution matched up to 8%
• Save as you earn Genuit Sharesave scheme

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