Verlingue is an independent family owned insurance broker with 6 offices in the UK and a headcount of over 200. When joining Verlingue you will see how we live our values of Exceptional, Proud and Inclusive on a day to day basis and will be part of a business that embraces change, supports its people and encourages professional development. We also actively seek applications from Career Returners.
Verlingue’s Claims function is a key differentiator – positioned as the “shop window” of the business – and is central to the company’s client proposition, reputation, and growth strategy. We are seeking an experienced Technical Lead to deliver high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims. This is a senior specialist role offering significant influence over claims direction and strong opportunities for developing teams across both offices.
Key Accountabilities
Technical Claims Leadership
- Lead handling of high-value, complex claims, providing technical direction and oversight
- Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes
- Establish and implement claims strategies, including litigation management where required
- Act as escalation point for technically challenging or contentious claims
Client Advisory & Relationship Management
- Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance
- Attend client sites and critical incidents, supporting from day one of a claim event
- Support client presentations, renewals, and tenders through demonstrating claims value
- Build and maintain strong relationships with key clients and market stakeholders
- Lead complex negotiations with insurers, loss adjusters, and legal representatives
- Proactively drive early coverage agreement and efficient settlement strategies
- Leverage market relationships to improve outcomes on difficult or sensitive claims
- Challenge insurer and supplier performance where required
Claims Performance & Insight
- Analyse claims data to identify trends, risks, and improvement opportunities
- Provide meaningful, insight-led management information to clients and internal stakeholders
- Contribute to development of claims propositions and service enhancements
- Support embedding of data-driven decision making within the Claims team
Leadership, Coaching & Capability Development
- Act as a mentor and technical coach to colleagues across the Claims function
- Raise overall team capability through knowledge sharing and case reviews
- Contribute to technical frameworks, standards, and best practices
- Support succession planning and talent development within the team
Operational Excellence & Governance
- Ensure claims are managed in line with agreed service standards, SLAs, and KPIs
- Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles
- Ensure accurate and timely use of systems (including Acturis) and data recording
- Maintain strong control of costs, leakage, and supplier performance
Collaboration & Business Contribution
- Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions
- Contribute to business strategy, client retention initiatives, and growth opportunities
- Represent Claims in internal committees, projects, and strategic initiatives
Person Specification
- Strong technical understanding of policy wordings and legal frameworks
- Excellent negotiation and dispute resolution skills
- Ability to translate claims data into commercial insight and client value
- Strong stakeholder management and communication capabilities
- Systems proficiency (Acturis and Microsoft Office)
- Commercially aware and outcome-focused
- Credible, confident, and trusted by clients and the market
- Proactive, resilient, and solutions-oriented
- Collaborative leader with a passion for developing others
- Aligned to Verlingue’s culture and values
- Considerable experience in complex claims handling within insurance broking or related environment
- Proven track record of managing high-value claims and delivering strong client outcomes
- Experience in a senior or leadership role within a claims team – desirable
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