A unique opportunity to play a pivotal role in further developing Porsche GB’s experiential crown, we are looking for a dynamic, self‑starter to lead operations at the Porsche Experience Centre Silverstone. As someone who thrives in a fast‑paced environment, you will have ownership of operational performance and team leadership to deliver an exceptional guest experience.
As the Operations Lead, you will be tasked with ensuring the smooth operation of the Porsche Experience Centre (PEC) on a day‑to‑day basis, monitoring all PEC facilities, activities, processes and systems to ensure continuous business improvement.
Responsibilities
- Plan and manage the PEC activity calendar to deliver an optimal mix of programmes aligned to targets
- Manage Experience Centre facilities, ensuring compliant Porsche brand representation across Health & Safety, security, and maintenance
- Lead management of the PEC vehicle fleet, including model mix, utilisation, maintenance, risk, and logistics for Driving Experience activities
- Oversee Fleet Preparation Hub operations with the Workshop Controller, maintaining standards and controlling budgets
- Manage the Customer Contact Team and Operations Coordinator, ensuring performance delivery and ongoing development
- Develop and optimise operational processes to drive efficiency, compliance, and continuous improvement
- Monitor performance, maintain reporting systems, and produce key and ad hoc reports, including Board and Review preparation
- Partner with Finance on monthly cost and revenue analysis
- Coordinate CRM activities and reporting
- Collaborate with central and international Porsche Experience teams to support innovation and best practice sharing
Requirements
Minimum Qualifications
- Automotive or retail background
- Strong analytical Skills
- Project Management Skills
Desirable Qualifications
- Marketing experience
- Experience working in operations
- Knowledge of systems such as SAP and C@P data management
Benefits
Porsche is committed to promote a culture that champions diversity and equal opportunities. Our strong family embodies the values of freedom, respect and tolerance. To fulfil this mission, Porsche is devoted to celebrating our diverse voices and cultivating an environment that reflects the varied communities we touch.
In return, we offer a competitive salary with an annual bonus, access to the VW sister loan car scheme, private medical insurance, 27 days of annual leave, and other attractive benefits.
About the Company
Porsche Cars GB (PCGB) is the official importer and distributor of Porsche vehicles in the United Kingdom. It is responsible for overseeing the sales, marketing, and service of Porsche cars in the UK, as well as managing a network of authorised Porsche Centres across the country.
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