Tenant Engagement Manager
Join a well-established local authority in the West Midlands in a rewarding interim opportunity where you will play a key role in shaping tenant engagement and ensuring resident voices influence service delivery. This 6‑12‑month contract position offers the chance to lead an experienced team while driving forward resident engagement, consumer regulation compliance, and service improvement across the housing service.
You will be joining a collaborative housing team at an exciting time, with the opportunity to lead on a high‑profile engagement strategy, strengthen resident involvement, and support preparations around the Social Housing Consumer Standards. This is an excellent opportunity for an experienced housing professional looking to make an immediate impact within a large social housing provider.
We would love to hear from anyone with a background as a Tenant Engagement Manager, Resident Engagement Manager, Community Engagement Manager, Housing Team Manager, Customer Engagement Manager, or someone with extensive experience managing resident involvement within social housing.
Responsibilities
- Manage a team of Tenant Engagement Officers and a Quality & Development Officer, providing day‑to‑day leadership, supervision and performance management
- Lead the delivery of resident engagement activities, including consultations, tenant and resident associations, customer scrutiny groups, and assurance boards
- Develop and deliver the organisation’s Tenant Engagement Strategy through resident workshops and stakeholder engagement
- Support compliance with the Social Housing Consumer Standards, including the Transparency, Influence and Accountability Standard
- Drive forward actions arising from mock inspection plans and regulatory readiness work
- Support officers with occasional site visits and resident consultations
- Attend occasional evening meetings to engage with resident groups and community forums
- Use NEC, Microsoft Excel, Power BI and other housing systems to monitor performance and produce reports
Qualifications & Experience
- Proven experience leading tenant or resident engagement services within social housing or a local authority
- Strong knowledge of the Social Housing Consumer Standards and regulatory expectations around resident involvement
- Experience managing and developing teams within a housing environment
- A track record of developing engagement strategies and delivering meaningful resident consultation
- Excellent communication, facilitation and stakeholder management skills
- Strong IT skills, including Microsoft Office, particularly Excel
- Experience using NEC, Power BI or TP Tracker is advantageous
Benefits
- 6‑12 month contract
- £32‑35 per hour Umbrella
- Hybrid working, with approximately 60% office‑based
- Full‑time office presence required during the first 3‑4 weeks for onboarding
- One‑stage interview process
- Opportunity to lead an established team within a progressive housing service
Travel & Location
This role is based in the West Midlands, with hybrid working available following the initial onboarding period. You will be expected to attend the office for approximately 60% of the working week, with flexibility to work from home and other office locations. Occasional travel across the local area will be required to support resident engagement events, consultations and community meetings.
If this Tenant Engagement Manager role sounds like your next opportunity, please apply now or contact Tiyana Davies at Niyaa People.
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