Sr Engagement Manager – AI Practice – EMEA

About the Role

Engagement Manager in the AI Practice will lead customer engagements, act as an AI technology expert, and be responsible for customers realizing value after go‑live.

Responsibilities

• End-to-end responsibility for several customers, starting with product deployment and throughout the lifecycle of the partnership
• Ensure that enterprise customers get the most value from the AI products
• Ensure retention and identify upsell opportunities
• Manage timelines, risks and cross-functional coordination to ensure smooth delivery and long‑term adoption across large-scale deployments
• Act as the AI specialist: guiding and enabling customers through AI transformation
  • Work closely with C‑level executives on AI strategy and transformation
  • Implement change‑management best practices
  • Educate end users on the AI platform
  • Identify, prioritise and deploy AI use cases
  • Understand customer business models and deliver value with a horizontal AI platform
  • Understand team pain points and solve them with AI solutions
• Lead one or more implementations concurrently and ensure delivery within budget and time outlined in the Statement of Work (SOW)
• Participate in the sales cycle by gathering requirements, formulating delivery approach and developing a proposal/SOW
• Provide guidance and mentoring to Professional Services resources
• Ensure projects are properly planned and staffed
• Identify and resolve issues that could impact project scope or timelines
• Present at Executive Steering Committee meetings and lead Quarterly Business Reviews (QBRs)

Qualifications

• Demonstrable experience leading medium or large enterprise implementations or transformation initiatives
• 3+ years of experience in enterprise application implementation (e.g., Workday, Oracle, NetSuite, SAP, Cornerstone) or top‑tier strategy consulting, venture capital, or a commercial/strategy/operations role in a startup or scale‑up
• Proven record of solving open‑ended, unstructured problems without a prior blueprint
• Ability to move from strategy to execution, implementing new deployment methodologies in practice
• Strong desire to build hands‑on capability quickly, including configuring applications to meet customer requirements
• Structured problem‑solving skills—breaks ambiguous goals into solvable parts and drives execution
• Fast learner who rapidly absorbs new domains and applies insights effectively
• Vision selling—persuasive communicator who can sell prospects and partners on the mission and potential of the platform
• Collaboration—works closely with product, marketing, and leadership to translate hypotheses into experiments
• Client‑facing—manages complex client situations, holds executive presence in large rooms, and leads command‑room level discussions

Equal Opportunity Employer

Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. We consider qualified applicants with arrest and conviction records, comply with Fair Chance law, and provide accommodations for applicants requiring reasonable accommodations during the hiring process.

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