Senior Service Delivery Manager – Payments & Incidents

JobPath Partners LLC is seeking a Customer Operations Manager in the United Kingdom to ensure the operational delivery of assigned services. The manager will act as a Subject Matter Expert, ensuring service stability, incident management, and continuous improvement.

Key responsibilities include managing incidents, stakeholder communication, and driving service enhancements. The role requires strong experience in customer service and financial services, with essential skills in incident management and stakeholder relations.

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