Working Pattern
Hybrid (3 Days a week onsite)
The Opportunity
MandM is evolving how we deliver digital experiences, combining user‑centric design with product‑led ways of working. As we restructure our team and build empowered, cross‑functional squads, we are looking for a Senior UX Designer who will serve as the crucial middle ground in our design team and champion UX across the business. You’ll set the standard for user experience, taking features and journeys from concept to launch while balancing technical feasibility and commercial viability. You will be an essential part of a collaborative team, helping to define success measures and mentor junior talent, while working alongside Product Owners and Tech Leads to deliver a measurable impact on key OKRs.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off‑price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up‑and‑coming brands, giving fantastic value all year round.
Our Office
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity – everything that MandM is all about.
More than a role
- Giving Back: 2 days paid volunteering to support a cause you care about
- Career Growth: Opportunity to grow
- Staff Discounts: Stay stylish with our exclusive discounts.
- Generous Holiday Allowance: Enjoy 5 weeks of well‑deserved breaks. You even have the option to buy an extra week.
- Birthday Delight: Take your special day off to celebrate YOU
The Role Scope
You will undertake end‑to‑end user experience design, translating complex customer problems and requirements into intuitive, accessible digital journeys. Operating within our product model, you will independently drive the design pipeline from initial ideation to production‑ready output, ensuring all solutions alleviate friction and elevate the customer experience. While focusing on core hands‑on contribution, you will also play a key role in reviewing the work of others, maintaining consistency across our design system, and providing valuable mentorship to junior team members as our UX practice grows.
Role Key Responsibilities
- Produce strong design outputs including wireframes, user flows, low and high‑fidelity prototypes, and component libraries.
- Uphold the design system as the single source of truth across Figma and Storybook to maintain a cohesive experience and drive scalability.
- Balance personal hands‑on contributions with reviewing the work of others to ensure overall quality, consistency, and alignment with brand guidelines.
- Lead in solving challenging edge‑case scenarios and navigate complex user and business requirements.
- Facilitate workshops and design crits to align cross‑functional teams and smoothly negotiate trade‑offs between UX, business goals, and tech debt.
- Clearly articulate design rationale to diverse stakeholders with credibility, professionalism, and engaging storytelling.
- Champion user research, formulate and conduct usability testing that delivers clear outputs to inform data‑led decision‑making.
- Confidently interpret user behaviour data and analytics to ensure designs are thoroughly substantiated.
- Uphold accessibility standards to maintain strict compliance with WCAG 2.1 AA guidelines across all UI designs.
- Collaborate closely with cross‑functional partners in product, engineering, and business stakeholders to ensure refined, scoped, and timely delivery.
- Partner with 3rd parties where necessary to deliver UX/UI wireframes and validation testing.
- Act as a supportive mentor for junior design talent, contributing directly to our internal design culture and knowledge sharing.
About You
What we’re looking for
- Core UX Experience: Demonstrated experience working as a UX / Product Designer within a fast‑paced, digital product environment, with a proven track record of handling senior‑level design complexities.
- Design Toolkit: Advanced proficiency in Figma and Adobe Creative Suite, with a strong understanding of how components translate to code (no actual coding required).
- Methodology Alignment: Practical experience working within a product model and Agile/Scrum frameworks and ceremonies is essential.
- Data & Testing Mindset: An inquisitive, data‑led mindset with proven experience preparing, executing, or analysing user research and usability testing.
- Accessibility Knowledge: Strong foundational knowledge of WCAG 2.1 AA accessibility standards and their practical application in UI design.
- Workshop Facilitation (Desirable): Experience leading, planning, and executing design thinking style workshops or design crits is highly advantageous.
Why Join MandM?
- Be part of a newly structured team where you can truly champion UX and see a massive, visible impact on the commercial roadmap.
- Own your end‑to‑end design journey on initiatives that directly shape the digital experience for millions of customers.
- Have an excellent opportunity to grow your career, with the potential to step into formal line management in the future.
- Work in a lean, collaborative product squad environment without the bloated corporate red tape.
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
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