Interim IT Support Manager – 6 months – Luton

Interim IT Support Manager – Luton (Inside IR35) – 6 months

Reports To: IT Manager

Direct Reports: IT Support Analysts

Role Purpose: To oversee the daily technical operations, infrastructure maintenance, and support delivery. This role bridges the gap between hands‑on technical execution and operational management, freeing the IT Manager to focus on strategic projects.

Key Responsibilities

1. Operations & Team Leadership

• Line manage, mentor, and develop the IT Support Technicians (Antreas & Suyeb), including holding regular 1-to-1s and performance reviews.
• Manage day-to-day administration including site cover, holiday planning, absence management.
• Act as the direct manager for helpdesk queue/task health.
• Serve as the senior technical resource within the internal team, resolving complex system, network, or server infrastructure issues escalated by the support technicians.
• Liaise with the business on technical conversations, acting as a translator between technical capabilities and department requirements.
• Maintain high system availability and coordinate routine preventative maintenance on infrastructure.

3. Project Delivery

• Take ownership of and execute mini technical projects (e.g., hardware upgrades, software updates, and security enhancements).
• Partner with the IT Manager on major system implementations, executing the operational, testing, and deployment phases.
• Create, maintain and share comprehensive technical documentation and standard operating procedures (SOPs).

Candidate Profile & Experience

• Management/Mentorship Experience: Must have direct line management or formal mentorship of junior service desk technicians. Experience: 4+ years in a busy hands‑on IT support role, with at least 1–2 years of experience managing or mentoring junior staff and coordinating team tasks.
• ERP Experience: Must have supported a business‑critical ERP platform. Practical support exposure to Microsoft Dynamics 365 Business Central (or Bevica) is a major advantage.
• Cloud & Infrastructure Competence: 4+ years of hands‑on experience in server administration, networking, and cloud services (Microsoft 365 / Azure Active Directory).
• Immediate Availability: Must be available to start within a maximum of 1 to 2 weeks.
• Technical Skills: Strong understanding of network infrastructure, server administration, cloud services (Office 365/Azure), and experience supporting business‑critical ERP platforms (knowledge of Business Central/Bevica is a strong advantage).
• Soft Skills: Excellent communicator capable of discussing technical issues with non-technical business users; highly organized with a natural aptitude for project planning and administrative efficiency.

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