About The Role
The Connections Operations Manager will lead the delivery of connections activity within Connections Operations, covering demand, DNO and generation portfolios across the relevant England & Wales, Scotland or national scope. The role is responsible for ensuring that connection offers, modifications, customer engagements and related operational processes are delivered timely, coordinated, compliant and customer‑focused, aligning with regulatory requirements, Connections Reform, policy intent, customer commitments and NESO priorities.
Key Accountabilities
- Build trusted relationships with demand customers, DNOs, generators, developers and investors
- Ensure timely, compliant and high‑quality delivery of connection offers, modifications, agreements and associated customer outputs
- Monitor delivery performance and take action to resolve blockers, dependencies and risks affecting outcomes
- Translate policy, regulatory and Connections Reform requirements into operational delivery actions
- Provide clear operational insight to senior stakeholders, including progress, risks, dependencies and recommended actions
- Represent Connections Operations in internal and external forums
- Identify, manage and escalated risks across the connections portfolio
- Drive improvements in operational processes, governance, coordination and customer experience
- Lead, coach and support team members to deliver high‑quality outcomes in a complex changing environment
- Support wellbeing, workload management and team resilience during periods of high operational demand
About You
We are looking for a candidate with strong operational leadership, customer focus, and stakeholder management skills, capable of delivering through complexity and ambiguity.
You Will Have
- Experience leading operational delivery in a complex, regulated or infrastructure environment
- Strong understanding of the electricity connections landscape, or the ability to build this quickly
- Experience managing customer portfolios, delivery teams, escalations or complex operational programmes
- Ability to translate policy, regulatory or technical requirements into practical delivery outcomes
- Strong customer focus and ability to build trust with customers, developers, DNOs and other external stakeholders
- Excellent communication and influencing skills, including engagement at senior levels
- Ability to manage competing priorities, ambiguity and delivery pressures effectively
- Strong problem‑solving skills and ability to identify practical solutions to blockers and risks
- Collaborative working style and confidence operating across internal and external organisational boundaries
- Commitment to continuous improvement, process discipline and high-quality customer outcomes
- Strong leadership capability with experience delivering in complex, high‑profile operational environments
- Experience working with government, regulators or major external stakeholders
What You’ll Get
Competitive salary of £70,000 – £80,000 dependent on experience and capability, plus a bonus of up to 15% of salary for stretch performance. 28 days annual leave, a competitive contributory pension scheme (double match up to 12% company contribution).
Benefits
- Flexible Bank Holidays & Holiday Trading
- Additional Birthday Day Off
- Cycle to Work Scheme, Retail & Gym Discounts
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
About Us
The National Energy System Operator (NESO) plays a vital role in tackling climate change and securing Great Britain’s energy future. NESO operates the world’s fastest decarbonising electricity system and works to run it carbon‑free for periods this year, depending on renewable supply. We provide expert advice to government on delivering a clean power system by 2030 and are an independent, regulated public corporation overseeing electricity, gas, and hydrogen. NESO is licensed by Ofgem and operates independently, transparently, and in the best interests of all energy users.
More Information
Application closing time subject to change; encourage early application.
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