Customer and Business Support Manager

Commercial/Office Division

Our client is a growing company based near Oxford looking for a Customer and Business Support Manager. This office‑based role combines customer service, sales support, marketing coordination, and office administration, making it ideal for someone who enjoys variety and taking ownership.

Working hours are 09:00‑17:00 Monday to Friday and the salary ranges from £38,000 to £45,000 per annum.

Key Responsibilities

• Act as the first point of contact for customers by phone and email.
• Prepare quotations, renewals, and service agreements.
• Support sales activities and identify new opportunities.
• Process orders and maintain CRM records.
• Resolve customer queries and complaints professionally.
• Create and coordinate marketing content and communications.
• Liaise with external marketing and social media providers.
• Support trade shows, events, and customer engagement activities.
• Conduct basic market research and monitor campaign performance.
• Maintain efficient office systems and processes.
• Coordinate meetings, training, and internal activities.
• Manage office supplies and facilities.

Skills & Experience

• Experience in customer service, business support, or office administration.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to manage multiple priorities.
• Proficient in Microsoft Office and CRM systems.
• Positive, proactive, and team‑focused approach.
• Marketing or content creation experience.
• Additional language skills are desirable.
• Access to your own transport/UK Drivers Licence is required due to the location.

Benefits

25 days holiday rising to 28 with service and free onsite parking.

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