Head of Corporate Complaints & Customer Insight

CHS Group in Histon is seeking a Corporate Complaints Manager to lead the complaints handling service, ensuring high-quality, customer-focused responses. The successful candidate will work to enhance compliance and drive service improvements, using data-driven insights.

This role offers an opportunity to make a significant impact on customer experiences and will involve collaboration across teams. CHS Group provides numerous benefits, including employee discounts, comprehensive training opportunities, and a contributory pension scheme.

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