Company: Finning (UK) Ltd
Position: Permanent
Location Coverage: Cannock, Leeds, Winsford, Chesterfield, Peterborough
Overview
Provide an excellent customer experience across the Supply Chain Network by ensuring quality and efficient support to meet agreed service levels.
Responsibilities
- Work flexibly to ensure adequate coverage is provided across the supply chain network.
- Resolve customer delivery queries between sales and supply within the branch to maintain positive relationships.
- Carry out all parts operations duties to support all Finning’s sales channels, either on coverage or as part of a rota.
- Organise and consolidate all orders to ensure customers leave with a complete, accurate order in a timely manner.
- Use available sales channels/tools to meet customer requirements.
- Participate in improvement and maintenance of the working areas and the “Collection Point” following 5S and Contamination Control procedures.
- Inspect and process returns in accordance with Finning UK returns policy and coordinate with the warehouse to put away and receipted returns within 24 hours of inspection.
- Manage outstanding returns by liaising with the customer and authorising salesperson.
- Maintain constant awareness of SHEQ obligations and ensure the covered area meets these requirements.
Required Skills and Competencies
- Independence, self‑motivation and initiative.
- Effective problem‑solving with strong analytical skills.
- Strong communication and teamwork skills, building positive relationships at all levels.
- Time‑management and organisational skills.
- IT skills – DBS, WMS, PartsViz, SAP, MS Excel, Word & Outlook.
- Flexibility and adaptability to different types of work, projects, teams and environments.
- Excellent customer service and ability to build positive rapport with customers.
- Dedicated and results‑oriented individual with a creative and innovative approach.
Knowledge and Experience
- Complete understanding of supply chain practices and processes.
- Good understanding of dealer systems (DBS, WMS, Parts Viz).
- Understanding of Finning values, H&S policies and accountability.
- Experience with NPS target of 75% and returns processed within 24 hrs.
- Service delivery SLA meeting and one‑to‑one performance objectives.
- Health & Safety compliance and stock accuracy of 98%.
Education and Experience
- MHE licence.
- Warehouse or logistics experience.
- Warehousing / Logistic qualification (NVQ).
- Customer Service experience.
- Driving licence (required for regional coverage).
At Finning, we prioritize creating a diverse and inclusive environment. We are an equal‑opportunity employer and do not discriminate on the basis of gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or physical or mental disabilities. Finning is a forces‑friendly employer and signs the Armed Forces Covenant, pledging to treat those who serve or have served in the armed forces and their families fairly. We provide reasonable accommodations and adjustments to individuals with disabilities, and applicants may inform recruiters of required adjustments.
Finning is the world’s largest Caterpillar dealer, delivering unrivalled service for over 80 years.
#J-18808-Ljbffr…