Facilities Manager – Hard & Soft Services FM
Senior Facilities Manager responsible for leading FM delivery for a prestigious client at Gloucester Business Park. Permanent role offering £53,000 per annum plus comprehensive employee benefits.
Overview
Lead a team of engineers and oversee a large onsite support team, including cleaners, reception staff, grounds people, handy people, and floor champions, ensuring a reliable, professional, and customer‑focused service every day.
Responsibilities
- Leading hard and soft services
Take ownership of day‑to‑day FM delivery across both technical and non‑technical services; lead engineers and coordinate support teams so the site runs smoothly, safely, and professionally; oversee services including cleaning, reception, grounds, handyman tasks, floor support, planned maintenance, and reactive works.
- Creating a great customer experience
Serve as the main FM contact for the client, building strong relationships and responding quickly to priorities; ensure service standards, KPIs, and SLAs are achieved while maintaining customer experience; find practical ways to improve service delivery.
- Leading and developing people
Lead, motivate, and support a diverse onsite team, helping them understand expectations and take pride in their work; create a positive, accountable culture across all service lines; coach teams, solve day‑to‑day issues, and keep communication clear.
- Keeping the site safe and compliant
Champion a safety‑first approach across all FM activity; ensure health, safety, environmental, statutory, and compliance standards are met; spot risks early, challenge unsafe behaviours, and promote safe working practices.
- Managing budgets and performance
Manage the FM budget, controlling costs, WIP, debt, margin, and P&L performance; deliver services within agreed commercial targets while maintaining operational standards; report clearly on performance and use data to support better decisions.
- Supporting projects and improvement
Lead FM‑related projects from planning through to delivery; keep projects on track, on budget, and aligned with client and business expectations.
Qualifications
- Strong background in both hard and soft services FM.
- Experience leading engineers and managing large onsite support teams.
- Facilities management skills (technical and non‑technical services).
- A calm, practical leadership style that brings different teams together.
- A genuine focus on excellent customer service and strong client relationships.
- Good commercial awareness, including budgets, cost control, reporting, and contract performance.
- Solid understanding of health and safety, compliance, planned maintenance, reactive works, KPIs, and SLAs.
Benefits
- Salary: £53,000
- 25 days holiday increasing with length of service, plus Bank Holidays, birthday off, and option to purchase additional 5 days.
- Life Assurance
- Pension scheme
- Private medical insurance (after 1 year service)
- Employee recognition programmes that reward exceptional achievements.
- Employee Referral bonus with generous bonuses for referring a friend.
- One working day per year volunteering to help the local community.
- Flexible Benefits Scheme, including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance.
- Company sick pay
- Access to well‑being programmes
- Employee Assistance Programme – free, confidential 24/7 365 support on all lifestyle matters.
- Full induction and training.
- Smartphone and tablet/laptop (where applicable for the role).
- Uniform and PPE (where applicable for the role).
- Access to our extensive career portal with career planner tool and online learning.
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