Position Summary
We are seeking an experienced and historically successful Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven history of originating relationships and closing large, complex BPO and BPaaS deals. These senior‑level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C‑level and will position AI‑first BPO/ BPaaS transformative service solutions that enable their businesses to achieve their Board‑Level, and Executive‑Level strategic outcome goals.
Key Responsibilities
- Market‑maker who originates deals proactively, adept at creating demand and establishing relationships with decision‑making buyers.
- Subject Matter Expert in one or more of: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/ Retail/ Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
- Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospective organization, develop a customized transformative BPO/ BPaaS proposition leveraging AI and technology automation, and consider the competitive landscape to create win‑win deals.
- Lead the end‑to‑end sales cycle, collaborating with solution architects, pricing teams, legal, operations, etc., to structure competitive multi‑million‑dollar ACV BPO deals from initial prospect engagement through contract negotiation and closure.
- Develop and execute a strategic go‑to‑market plan with Managing Directors, Business Unit Leaders, sales teams, client executives, industry teams and partners to create market awareness and demand.
- Build strong executive‑level relationships with prospective decision makers and stakeholder influencers, including COOs, CIOs, CFOs, and Heads of Operations.
- Stay current on industry and AI/ technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
Required Qualifications
- Ideally 15+ years of experience in BPO / Business Process Services sales with a deep understanding of transformative outsourcing models and a specific focus on Contact Centres.
- Demonstrated success in selling large, complex, global BPO deals (ideally >$20M TCV).
- Industry experience selling Transformative Customer Experience / Customer Service and industry‑specific core value chain deals.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship‑building skills.
- Experience working within or selling to Fortune 1000 clients.
Preferred Attributes
- Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry‑specific administrative platforms, and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross‑functional teams.
- History of exceeding sales targets and contributing to revenue growth.
Benefits
You will enjoy a comprehensive, locally competitive benefits package.
EEO Statement
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.
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