IT Technicians

ICT Technician | Full time | 35 hours Full Time Salary: £30,496-£32,743 Hours: 35 hours per week | Monday – Friday Location: National Museum of Scotland, Edinburgh | Hybrid / Fully On-Site National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our ICT Department. Benefits of joining us as our ICT Technician include:* Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme* A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays.* A range of wellbeing benefits including Employee Assistance Programme 24/7* About the ICT Technician role: As an ICT Technician you will provide centralised ICT Technical Support to all users within National Museums Scotland, ensuring that all actions relating to ICT support are recorded, controlled, and managed to agreed standards. You will deliver 1st and 2nd line support across a wide range of systems and services, working with colleagues, external suppliers, and service users to maintain reliable, secure, and accessible technology across multiple sites. You will support high system uptime and deliver a consistent, high‑quality user experience for both colleagues and visitors. As an ICT Technician at National Museums Scotland you will:* Provide 1st and 2nd line ICT support across the organisation’s estate, covering availability, recovery, access control, security, operating systems, cloud services, and general hardware and software.* Deliver direct support for core systems and equipment, including desktop PCs, laptops, software, printers, telephony, cloud platforms, and loan devices.* Maintain accurate records within the Service Desk system, updating all incidents, faults, and requests to ensure clear tracking and service history.* Contribute to service continuity and team operations through participation in a weekend on-call rota with ICT colleagues. Skills and experience we’re looking for in our ICT Technician:* Proven experience providing 1st and 2nd line ICT support across a broad range of systems, devices, and user support channels.*…