Safety and Wellbeing Officer

Safety and Wellbeing Officer Contract: Healthcare Location: Coventry, CV2 2DX Hours of work: 37.5 Working Pattern: 5 days over 7 on a rotating shift pattern covering: 06:00–14:00 14:00–22:00 22:00–06:00 Contract Type: Permanent Hourly Rate: £13.33 We are seeking compassionate and proactive individuals to join our Patient Minding Team as a Healthcare Safety & Wellbeing Officer with ISS. This is a vital frontline role focused on creating a safe, calm, and supportive environment for patients – particularly those who may be vulnerable or under section. You will work closely with clinical teams to prevent incidents, reduce conflict, and promote dignity and wellbeing through continuous presence, early engagement, and trauma-informed approaches. This position plays a key role in bridging the gap between security, healthcare professionals, and patients, ensuring safety while delivering an exceptional and empathetic service.  The Role Maintain a visible, reassuring presence across wards and departments Build positive relationships with patients, particularly those who may be distressed or vulnerable Use verbal de-escalation and conflict resolution techniques to prevent incidents Identify early signs of agitation or risk and intervene appropriately Work collaboratively with clinical and non-clinical teams to support patient care Promote a culture of safety, dignity, and respect Accurately document behaviours, risks, and interventions Support efforts to reduce restrictive practices through proactive engagement About You We are looking for individuals who are: Highly skilled in verbal de-escalation and conflict resolution Able to build rapport quickly with diverse individuals Emotionally intelligent with an understanding of trauma-informed practice Calm, patient, and composed under pressure Observant, with the ability to read behavioural cues and anticipate risk Strong communicators with excellent interpersonal skills A team player who collaborates effectively with healthcare professionals Committed to delivering outstanding patient-centred service Professional, ethical, and confident in decision-making Passionate about safety, wellbeing, and preventing harm The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….