Transcon Inbound Agent

Job DescriptionManage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.People • Exceed customer expectations by anticipating, understanding, and meeting their needs. • Be proactive and timely to resolve operational challenges, including escalation to management when necessary. • Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers. • Maintain good relationships with service providers….