Royal Mail is looking for a commercially driven Trading Manager to lead the performance of three of our most important digital channels: Shop, Pay a Fee and Redirections. Together, these channels represent a £95m digital revenue portfolio serving millions of customers every year. This is a high-impact role for an experienced digital trading or e‑commerce professional who combines strategic thinking with a hands‑on, data‑led approach to growing revenue, improving customer journeys and delivering measurable commercial outcomes.
About the Role
As Trading Manager, you will own the commercial performance of Royal Mail Shop, Pay a Fee and Redirections, driving revenue growth, improving conversion and digital completion rates, and ensuring customers enjoy seamless online experiences. Working closely with Product, Technology, Analytics, Marketing, Finance and Legal teams, you’ll translate commercial priorities into actionable roadmaps and ensure improvements are delivered at pace. You’ll have significant influence across the business and play a key role in shaping the future direction of Royal Mail’s digital revenue channels.
Key Responsibilities
- Own the commercial performance and P&L of a £95m digital revenue portfolio, driving growth across Shop, Pay a Fee and Redirections.
- Use analytics, customer insight and behavioural data to identify opportunities to improve conversion, reduce drop‑off and increase customer completion rates.
- Develop and deliver trading, promotional and growth plans that drive revenue while maintaining great customer experiences.
- Partner with Product and Technology teams to prioritise and deliver digital improvements that support commercial objectives.
- Work with Marketing teams to maximise channel visibility and ensure acquisition investment is focused on the highest‑value opportunities.
- Provide clear commercial reporting and performance insight to senior stakeholders, helping guide strategic decision‑making.
What You’ll Bring
- Experience in digital trading, e‑commerce commercial management or a similar role with responsibility for revenue growth and channel performance.
- Strong analytical skills and hands‑on experience using tools such as Google Analytics, Adobe Analytics, Amplitude or similar platforms.
- Experience improving digital conversion, customer journeys and online commercial performance.
- Commercial acumen with the ability to manage pricing, performance targets and P&L‑related discussions.
- Experience working closely with Product and Technology teams to translate commercial priorities into delivery roadmaps.
- Excellent communication and stakeholder management skills.
- Experience working in agile environments and using experimentation and optimisation techniques to improve outcomes.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Supportive and generous company sick pay.
- Funded Dental – as a manager you are eligible to a level of employer funded dental insurance.
- Health Assessment – as a manager you are eligible to an employer funded health assessment every two years.
- Benefits Account – you will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills, as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
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