Role Overview
Join the British Museum in this new role supporting the delivery of planned and operational hard and soft facilities management services, and the handover of projects from the Masterplan and capital programmes. You will help welcome approximately 6million visitors annually and work closely with senior stakeholders, supply‑chain partners and support teams across the Museum.
The Masterplan
We are undertaking our biggest transformation since our founding, including large‑scale building and gallery transformation, new ways of connecting with audiences and different ways of working.
Key Responsibilities
As Head of Facilities Management Operations and Technical Services, you will:
- Lead the client‑side FM Operations and Technical Services team, ensuring FM services support Museum operations and strategic objectives.
- Manage FM service performance, contracts, budgets and operational risks, promoting continuous improvement and value for money.
- Build effective relationships with FM providers and internal stakeholders to ensure high‑quality, integrated service delivery.
- Oversee compliance, health and safety performance, audits and operational resilience across the estate.
- Act as the key link between capital projects and facilities management, ensuring successful project handover, aftercare and ongoing maintenance arrangements.
Qualifications and Experience
- Significant experience leading hard and soft facilities management services within a complex operational environment.
- Strong knowledge of FM contracts, technical services, statutory compliance and building operations.
- Proven leadership, stakeholder management and team development skills.
- Experience managing outsourced service providers, performance standards and continuous improvement initiatives.
- Ability to work effectively within a fast‑paced environment and provide support across multiple Museum locations when required.
Benefits
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- Civil Service Pension Scheme defined benefit with 28.97% employer contribution.
- 25days annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Discounts at onsite catering, Museum shops and local Bloomsbury partners.
- Social and wellbeing perks including staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Learning and development through courses, mentoring and Athena, and support for professional qualifications.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Support for carers through Employers for Carers.
- Interest‑free loans including season ticket, rental deposit and bicycle loans.
Right to Work
The British Museum holds a Skilled Worker sponsor licence. Applicants must determine whether the advertised salary and role meet current UKVI sponsorship requirements and ensure they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice and eligibility should be checked before submitting an application. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre‑employment screening of Civil Servants.
Values
Our values drive everything we do: Care Deeply, Embrace the Unknown, Spark Curiosity, and Value Many Voices.
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