Head of Service

Heads of Operational Function may be required to undertake any combination, or all, of the duties and responsibilities set out below.

• Lead, innovate and develop local strategies in line with the national strategic framework.
• Effectively lead cluster operational delivery and contribute corporately to national operational delivery and priorities.
• Lead the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks.
• Represent the NPS at national partnerships and development meetings in line with delegated functional lead and decision‑making responsibilities.
• Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation.
• Manage competing demands within (geographical) area of responsibility.
• Responsible for the various functions across the division, including line management of middle managers.
• Manage resources effectively.
• Oversee the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities, including chairing MAPPA level 3 meetings.
• Make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary (e.g. authorising the recall of offenders to prison).
• Oversee the management of complaints within the Operational Function and direct involvement in complaint resolution where necessary.
• Undertake all Human Resources (HR) related policies and practices, including overseeing local recruitment, attendance management, disciplinary investigations, performance management and staff appraisals; chair grievance and other hearings.
• Work effectively with your respective Divisional Senior Leadership Team and take lead responsibility nationally for specific projects/portfolios.
• Deputise for the Deputy Director as required in the LDU / operational unit functional area of activity.
• Comply with Health and Safety legislation; ensure all risk assessments are undertaken and staff are made aware of their personal responsibility towards Health and Safety compliance.
• Carry out agency responsibilities for victims.
• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies.
• Discharge estates responsibilities for Head of Operational Function.
• Demonstrate pro‑social modelling skills by consistently reinforcing pro‑social behaviour and attitudes and challenging anti‑social behaviour and attitudes.
• Work within the aims and values of NPS and NOMS.

Qualifications

• Probation Qualification Framework: Graduate Diploma or Honours Degree in Community Justice integrated with a Level 5 Diploma in Probation Practice.
• Or, a qualification recognised at the time of qualification by the Secretary of State for Justice under Section 10 of the Offender Management Act 2007.
• Knowledge of Health and Safety and Equalities legislation.
• Knowledge of the wider Criminal Justice System.
• Current knowledge of effective practice in managing risk and reducing reoffending.

Benefits

• Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service, plus public holidays (pro‑rated for part‑time and job‑share posts).
• Pension: Covered by the Local Government Pension Scheme run through the Greater Manchester Pension Fund.
• Training: Extensive range of training and development opportunities.
• Employee‑run networks: including networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and LGBTQ+ employees.

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