Senior Product Manager, FinCrime

Monzo is a UK digital bank that offers personal and business accounts, including savings, investing and pensions.

The Fincrime Collective works to keep customers safe by preventing fraud and money laundering.

Senior Product Manager – Fincrime Collective

Location: London, Cardiff or Remote within the UK with occasional meetings in London.

What you’ll be working on

• Optimising Fincrime Investigation Workflows: reduce handling time while maintaining or improving decision accuracy, particularly for high‑effort tasks
• Scaling Automation & AI‑first Solutions: drive toward 100% automation where human intervention is only required in complex cases or for customer experience
• Enhancing Tooling for Customer Operations: reduce reliance on outside tools and improve usability by integrating workflows into BizOps
• Improving Demand Forecasting & Workforce Planning: enhance forecasting to support central Workforce Management, optimizing capacity planning and scheduling for cost savings
• Driving Cultural & Process Improvements: improve investigator incentives, skill‑leveling and training

Your day to day work

• Identify opportunities for efficiency improvements without compromising quality of decision or customer experience
• Lead a cross‑functional squad across risk, engineering, data, machine learning and operations to deliver on the strategic product roadmap
• Build new tooling or improve existing tooling to help Customer Operations teams improve their efficiency
• Collaborate closely with the Ops Collective to improve forecasting and planning, ensuring the right people are at the right place at the right time
• Act as the central point of execution for the strategy and vision to move toward building AI‑first solutions that accelerate risk reduction

You should apply if

• Proven experience in product management, ideally within fintech or scale‑up companies, solving complex ambiguous problems in fast‑moving tech environments
• Strong understanding of automation, AI‑driven tooling and operational efficiency improvements
• Experience working with cross‑functional teams, especially operational teams, to deliver impactful solutions
• Ability to make decisions that balance speed versus accuracy while maintaining a seamless customer experience
• A data‑driven mindset, with experience using insights to drive product decisions and measure success
• Comfortable working on data‑led, complex technical products and collaborating with machine‑learning engineers

What’s in it for you

• Salary range £110,000–£135,000 plus incentive rewards tied to bonus
• Flexible working hours, with trust to work enough hours to complete your job well and at times that suit you and your team
• £1,000 learning budget each year for books, training courses and conferences
• Work‑from‑home set‑up with a company MacBook; remote workers receive additional support for home office setup
• Additional benefits including health, pension and paid time off as per company policy

Equal Opportunity

Monzo is an equal‑opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

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