Deputy Shop Manager
Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results, and are accountable for their business. As often the only paid member of staff, they are comfortable in this environment, enjoy working with others, and excel at delegating to their teams. They are excellent communicators, creative, and always seek opportunities to attract new supporters every day.
Key Skills and Competencies
- Ability to support development and maintenance of a successful, inclusive and diverse team capable of maintaining day‑to‑day shop activities.
- Some commercial awareness with the ability to support effective retail processes and strong merchandising.
- Ability to work collaboratively with the Shop Manager, build positive relationships with other colleagues, provide excellent customer service, and engage with the local community and other civil‑society organisations.
- Ability to demonstrate resilience to everyday pressures that come with the role, manage conflicting demands, and seek appropriate support, advice and guidance when needed.
- Numerate and financially literate, able to interpret basic financial reports, monitor budgets and maintain shop administrative systems.
Equal Opportunity & Safeguarding
Oxfam is committed to preventing any unwanted behaviour at work, including sexual harassment, exploitation and abuse, and promotes the welfare of children, young people and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
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