Role Overview
The post‑holder is a key member of the improvement team and integral to the business and governance of quality, safety and regulatory compliance across urgent and emergency care services. They will lead, coordinate and deliver a broad portfolio of quality improvement, regulatory compliance and governance initiatives across urgent and emergency care services, including the Emergency Department, Same Day Emergency Care (SDEC), Urgent Treatment Centre and associated acute pathways.
The post holder will support the clinical, operational and quality teams to effectively drive, deliver and provide evidence‑based assurance that the requirements of quality, safety and regulatory compliance are being implemented effectively and sustainably. They will provide oversight of systems and processes that support quality governance, including performance monitoring, regulatory compliance, service improvement programmes and external regulatory requirements.
The post holder will be responsible for the systems and processes to support the following:
- Care Quality Commission regulation and compliance
- Urgent and Emergency Care Improvement Programme
- National regulatory standards
- Quality and safety action plan monitoring and reporting
- Patient safety initiatives and improvement within urgent and emergency care
- Complaints and patient experience processes within urgent and emergency care
- Internal and external quality review programmes
The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with multidisciplinary teams, as well as internal and external stakeholders, to ensure continuous improvement and excellence in patient care.
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