Global Service Delivery Lead – Luxury Retail Ops

Teleperformance SE is seeking a Service Delivery Manager to lead a key luxury retail client account across various locations in the UK, including Bristol, Manchester, and Glasgow. This role requires strong leadership skills and the ability to manage remote teams effectively. You will be responsible for ensuring operational excellence and delivering against performance targets while fostering client relationships.

This permanent, full-time position offers a hybrid work-from-home setup and may involve quarterly international travel. We are looking for a candidate with a solid background in operational management and experience in leading performance in a contact centre environment.

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