JR0131043 – GBR – London – 22 Carlisle Place
Senior Digital Product Manager – Europe
EU Digital is on a mission to transform a 175+ year old loved brand into the next generation of financial services, serving customers across 30+ countries with delightful digital products.
We are looking for a Senior Digital Product Manager to lead a strategic product domain within our European Digital business. You will translate the product vision into actionable roadmaps, drive measurable customer and commercial outcomes, and work cross-functionally to deliver exceptional customer experiences.
This is a highly visible role balancing strategic thinking with hands‑on product leadership. You will own a significant product area such as customer acquisition, onboarding, remittance experience, retention, high‑value senders, or adjacent financial services, ensuring we deliver customer value while accelerating business growth.
Responsibilities
- You will own the roadmap and product strategy for a key region, product line or business domain within the European Digital portfolio.
- Translate the broader Digital Product vision into clear priorities, objectives, and initiatives.
- Identify customer problems, market opportunities, and business needs to drive product innovation and growth.
- Prioritize opportunities using customer insights, data analysis, experimentation, and commercial impact.
- Lead end-to-end product development from discovery through delivery and optimization.
- Define product requirements, success metrics, and business outcomes.
- Partner closely with Engineering, Design, Analytics, Marketing, Compliance.
- Drive product decisions using data, experimentation, customer feedback, and market insights.
- Drive improvements across acquisition, onboarding, conversion, engagement, retention, and customer satisfaction.
- Identify and remove customer friction throughout the customer journey.
- Lead experimentation programs and conversion optimization initiatives.
- Ensure products are tailored for local market needs and customer segments across Europe.
- Influence senior stakeholders across regional and global teams.
- Communicate roadmap progress, priorities, risks, and opportunities effectively.
- Build strong partnerships across business, technology, and operational functions.
- Mentor and support Product Managers and cross‑functional team members.
- Champion product excellence, customer centricity, experimentation, and data‑driven decision making.
- Promote the adoption of AI‑enabled tools and ways of working to improve product delivery velocity and quality.
Requirements
- 5‑7 years’ experience in digital product management within fintech, payments, banking, remittance, or high‑growth digital businesses.
- Proven track record of owning and scaling digital products that deliver measurable customer and commercial outcomes.
- Strong experience in product strategy, roadmap development, experimentation, and product analytics.
- Deep understanding of customer acquisition, onboarding, conversion optimization, retention, and engagement.
- Exceptional stakeholder management and influencing skills.
- Strong analytical mindset with the ability to make decisions using data and customer insights.
- Experience working in complex, cross‑functional, international environments.
- Passion for solving customer problems and building simple, trusted digital experiences.
Benefits
- 25 days annual leave
- Comprehensive life & medical cover
- Contributory pension plan
- Cycle‑To‑Work scheme
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