Engagement Manager

About the role

Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support over 750 NAV/Business Central customers, and we’re looking for a dedicated Engagement Manager who can elevate our customer experience and maximise the potential of their systems.

Key Responsibilities

• Customer Happiness: Ensure our customers are happy, well‑served, and fully informed.
• Stay Updated: Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third‑party solutions; conduct site visits as needed.
• Deep Understanding: Dive deep into your customer’s business to build comprehensive account plans that enhance processes and drive success.
• Innovation Advocate: Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group.
• Customer‑Centric: Prioritise understanding customer needs and making their systems work seamlessly for them.
• Internal Coordination: Collaborate with the Projects Team to manage change requests efficiently.
• Team Synergy: Foster dynamic working relationships with other teams within Node4.
• CRM Maintenance: Keep the CRM system updated with relevant information.
• Identify Opportunities: Spot commercial opportunities and raise change requests as needed.
• Time Management: Efficiently manage your time and schedule to maximise productivity.
• Trusted Advisor: Become the trusted advisor and primary conduit between Node4 and the customer.

What will you bring?

• ERP Knowledge: In‑depth understanding of NAV/Business Central and its application in different business contexts.
• Customer Focus: Proven ability to maintain and enhance customer satisfaction through exceptional service and support.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
• Project Management: Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effectively.
• Analytical Abilities: Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions.
• Technical Acumen: Familiarity with TNP software and third‑party solutions, with the ability to learn and adapt to new tools and technologies.
• Relationship Building: Strong interpersonal skills with a track record of building and maintaining dynamic working relationships.
• Organisational Skills: Effective time and diary management, with an ability to balance various responsibilities and meet deadlines.
• CRM Proficiency: Experience with CRM systems to keep customer data accurate and up‑to‑date.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

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