Involvement and Engagement Manager

Involvement and Engagement Manager (FTC)

Location: Hybrid

Salary: £55,000 per annum

Vacancy Type: Fixed Term Contract for 12 months

We are looking for an Involvement and Engagement Manager on a 12‑month fixed term contract to lead how we listen to, involve and empower our customers in shaping our services and communities.

What you’ll be doing

• Leading and delivering a customer involvement and engagement strategy aligned to business priorities
• Designing and delivering inclusive engagement activity (forums, panels, surveys and digital channels)
• Ensuring customer insight and data drives service improvements and decision making
• Building strong relationships with customers and ensuring diverse voices are represented
• Acting as a key point of contact for MPs and local councillors
• Embedding a customer‑focused culture across teams and influencing service design
• Monitoring and evaluating impact, reporting outcomes to senior leaders
• Leading on regulatory compliance (including Housing Ombudsman Code and consumer standards)
• Supporting customer‑led scrutiny, co‑design, and community initiatives
• Promoting equality, diversity and inclusion in all engagement approaches

What we’re looking for

• Proven experience in customer engagement, community development or similar roles
• Strong understanding of housing sector regulation and best practice
• Excellent communication, facilitation and relationship‑building skills
• Experience of delivering inclusive engagement programmesAbility to turn feedback into meaningful service improvements
• A genuine commitment to resident voice, empowerment and co‑production

EEO Statement

We are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and are working towards Menopause Friendly accreditation.

#J-18808-Ljbffr…