Real-Time Delivery Lead, EMEA (Hybrid)

Live Nation Entertainment is hiring a Senior Real-Time Delivery Manager in Manchester, responsible for leading real-time service delivery in a multi-channel contact centre. The role is crucial for ensuring customer demand is met efficiently, overseeing the performance across EMEA markets, and driving continuous improvement.

The ideal candidate will have strong experience in Workforce Management and a proven track record in managing BPO partners. A commitment to enhancing fan experience is essential.

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