Job Overview
The Funeral Manager will ensure the highest levels of client service are delivered. You will focus your team, and work with the wider team to ensure the effective scheduling of funerals and resources and to ensure all activity runs smoothly. The aim is to ensure that funerals are arranged and conducted by all employees to the highest standard. The Funeral Manager will be expected to achieve outstanding client service measurements and will be prepared to contribute to the changing shape of the business with new ideas. Acting as an ambassador for the FPL values and brand, the role will need to be actively involved in, and will lead the team, to build and maintain the image of the business in local communities, as well as being skilled in arranging and conducting funerals to consistently grow the business. You will be responsible for financial targets and budgetary controls, and achieving market share goals. The role requires working collaboratively with all employees and senior managers to problem solve and share best practice, all of which will assist the company in achieving its vision.
Responsibilities
- Ensure high levels of client service are delivered.
- Focus the team and work with the wider team to schedule funerals and resources.
- Ensure all activity runs smoothly.
- Arrange and conduct funerals to the highest standard.
- Achieve outstanding client service measurements.
- Contribute to the changing shape of the business with new ideas.
- Act as an ambassador for the FPL values and brand, leading the team to build and maintain the business image in local communities.
- Manage financial targets and budgetary controls, achieving market share goals.
- Collaborate with all employees and senior managers to problem solve and share best practice.
Qualifications
- Exceptional people management skills.
- Commercial business acumen.
- Highly customer-focused.
- Experience in the funeral industry is preferred.
What We Offer
- Comprehensive training for all roles and opportunities to achieve industry‑recognised qualifications.
- Full uniform.
- Opportunities to work within the local community.
- Reward and recognition scheme.
- Regular feedback surveys and opportunities to join project groups.
- Family‑friendly policies and flexible working.
We welcome applications from people within the funeral industry, who can demonstrate exceptional people management skills, commercial business acumen and are highly customer-focused.
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