Global SaaS ERP Support Team Lead

CAI Software is seeking a Customer Support Team Lead to supervise a global team of Customer Support Representatives. You will drive high-quality support for users of their SaaS ERP platform, focusing on coaching and performance management.

Applicants should have over 7 years in SaaS support and at least 3 years of management experience, along with strong communication skills in English. The role involves both operational metrics management and providing direct support to customers.

Join CAI for an opportunity to work closely with senior leadership in a highly visible role.

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