At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI‑enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.
We bring the same rigor to how we build our team, empowering people to move fast, own outcomes, and build something that matters. We take pride in investing in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results.
We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter and small enough for you to make a real impact.
We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as a Commercial Customer Success Manager.
Responsibilities
- Take ownership of the entire customer lifecycle and develop strategies to increase usage, adoption, and growth.
- Build deep expertise with the Branch platform to create advisory relationships and share creative solutions.
- Collaborate cross‑functionally with Sales, Support, Product, and Engineering for strategic success planning, QBRs, and EBRs.
- Serve as a vital link between customers and Branch, proactively setting expectations, identifying gaps, and providing enablement.
- Build compelling demonstrations, presentations, and business value documents.
- Identify and resolve business issues and assist with technical issue resolution.
- Accelerate adoption, manage engagement, and lead value creation.
Qualifications
- 1‑2+ years of professional experience in Customer Success, Account Management or similar roles.
- Excellent client management skills, bias for action, strong sense of accountability, and the ability to perform hands‑on technical work.
- Experience supporting customers with cloud‑based SaaS solutions.
- Deep technical curiosity and ability to translate complex concepts into client value.
- Strong problem‑solving skills around business and technical product questions.
- Ability to analyze and interpret business requirements to anticipate client needs.
- Experience handling customer expectations and leading all aspects of customer communications throughout the lifecycle.
- Self‑starter mentality with entrepreneurial spirit and quick adaptation to new tools.
- Growth mindset and ability to navigate ambiguity.
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate‑level data using tools like Looker, Tableau, Google Analytics, and JIRA, Asana, Notion, Catalyst.
Nice to Have
- Professional experience in the AdTech / MarTech space working with commercial & enterprise clients.
- French speaking.
Location & Logistics
This role will be based at our London, England office and follows a hybrid schedule aligned with our Return to Office guidelines. The role does not qualify for visa sponsorship or relocation, and some travel will be required.
Compensation & Benefits
The salary range represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we provide a comprehensive benefits package, including health and wellness programs, paid time off, and retirement planning options. For detailed information on the benefits specific to your position, please consult with your recruiter.
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
A Little Bit About Us
Branch is the leading provider of engagement and performance mobile SaaS solutions for growth‑focused teams. The platform delivers a seamless experience across paid and organic channels and platforms, online and offline, eliminating friction and driving valuable action at moments of highest intent. Businesses gain accurate mobile measurement and insights to drive conversions, engagement, and smarter marketing spend.
Branch is an award‑winning employer headquartered in Mountain View, CA. World‑class brands like Instacart, Western Union, NBCUniversal, Zocdoc, and Sephora acquire users, retain customers, and drive more conversions with Branch.
Candidate Privacy Information
For more information on the data that Branch will collect through your application and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.
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