Salary: £32,126 – 32,126 per year
Requirements
- We are looking for an experienced people manager with a strong analytical mindset.
- You have proven experience managing and developing successful teams.
- You have strong experience working with data, reporting and performance information.
- You can challenge processes, identify opportunities and drive positive change.
- You have experience implementing service improvements and delivering measurable outcomes.
- You have experience managing operational performance, quality standards and delivery targets.
- You have good Microsoft Excel and Power BI skills.
- You bring a proactive, inquisitive and solutions-focused approach with a desire to continuously improve services.
- Energy industry experience would be beneficial, but it is not essential.
Responsibilities
- We lead and develop a team of Bureau Data Analysts to deliver excellent customer outcomes.
- We manage team performance, workload planning and delivery against service standards and deadlines.
- We support colleagues through coaching, mentoring and ongoing development conversations.
- We ensure reporting outputs meet high standards of quality, consistency and accuracy.
- We challenge existing processes and identify opportunities to improve services and customer outcomes.
- We develop new service opportunities that add value for existing and future customers.
- We manage escalations and support the resolution of complex operational challenges.
- We provide performance reporting and insight to support decision making and future service development.
Technologies
- Excel
- Support
- Power BI
More
We are LASER Energy, a leading provider of decarbonisation and energy services to the public sector, with a mission to deliver unique end-to-end solutions that help reduce energy costs and support the journey to net zero. This Bureau Data Analyst Lead role is based in Kings Hill with hybrid working, on a permanent full-time basis, offering a salary of £32,126.17 per annum. We offer 25 days annual leave rising to 27 after four years, a Birthday Day Off, a Concessionary Day off during the Christmas period, life assurance cover of 4x salary, a pension scheme with a 4% employer contribution, retail and gym discounts, a health cash plan, cycle to work scheme, volunteer days, a comprehensive wellbeing programme, tailored development support, access to our CSG Academy, and opportunities to progress. We are part of CSG, the UKs largest local authority-owned trading company, with more than 35 businesses across education, IT, HR, legal, energy, procurement and more, and we are committed to inclusion, accessibility and reinvesting profits into frontline services.
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