Senior Digital Delivery Manager
We are seeking a Senior Digital Delivery Manager to lead the end-to-end delivery of complex, integrated digital solutions and drive transformation across the business.
Key Responsibilities
- Own end-to-end delivery across a portfolio of digital initiatives, ensuring outcomes are achieved across scope, time, cost, and quality.
- Lead and coordinate delivery across a complex matrix structure, working with product, engineering, architecture, and external partners.
- Act as the single point of accountability for integrated delivery across systems, platforms, and suppliers.
- Line‑manage and develop a team of Digital Delivery Managers, balancing leadership with hands‑on delivery (80% delivery, 20% line management).
- Play a key role in transformation activity, supporting strategic change and acting as a trusted partner to senior stakeholders.
Requirements
- Significant experience leading complex digital delivery across projects, products, and technical environments.
- Proven ability to operate effectively in a matrix environment, influencing without direct authority.
- Strong line‑management experience, with a passion for developing and supporting colleagues.
- Delivery‑first mindset with energy, drive, and the ability to stay “on it” in high‑pressure environments.
- Experience contributing to digital transformation programmes, with exposure to bidding or pre‑sales as a bonus.
- Confidence working closely with senior stakeholders, acting as a trusted advisor and right‑hand partner.
- SC clearance (or the ability to achieve it) may be required for this role.
Benefits
- Up to 6% contributory pension scheme.
- Performance‑based bonus scheme of 10% on target.
- Company car or cash alternative.
- 25 days of holiday plus bank holidays (option to buy up to five additional leave days each year).
- Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Private medical insurance, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts across around 1,000 retailers, including food, clothing, entertainment and travel.
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme.
- Employee networks supporting inclusion and connection (LGBTQIA+, women, parents and carers, people with disabilities, veterans, and cultural diversity).
Equal Opportunities & Legal Statements
We are a Disability Confident Leader, a Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, championing equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment. Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form. We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).
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