About The Role
LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.
Key Responsibilities
- Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
- Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.
- Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.
- Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.
Why Join LiveWest?
At LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety and continuous learning, ensuring a supportive and growth-oriented environment. By joining our team, you will be part of a mission‑driven organisation that puts the customer at the heart of everything we do. We believe in doing the right thing, collaborating effectively, and constantly seeking improvement. If you are driven, innovative, and ready to make a difference, LiveWest is the place for you!
This role is being offered on a full‑time, fixed‑term/secondment basis working 37 hours per week. This is an office‑based role in our Tolvaddon office.
About The Candidate
- Customer Repair Experience: Knowledge or experience in a customer repair role, such as social housing, retail, or other relevant fields.
- Data Analysis: Ability to interpret data and provide suitable outcomes, with strong data analysis and input skills.
- Diagnostic Skills: Ability to diagnose responsive repairs effectively.
- Adaptability: Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs.
- Customer Focus: Always keeping the customer in mind and ensuring their needs are met.
- Desirable: Experience using scheduling tools to plan works (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch).
- Desirable: General understanding of responsive repairs or similar.
Applicants must have the right to work in the UK for the full duration of the role without a Certificate of Sponsorship.
Our Reward and Benefits
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
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