Requirements
- Good technical knowledge of Microsoft 365, MFA, Intune, and Windows 11.
- Experience deploying devices using Microsoft Autopilot.
- Experience using Anti‑Virus tools such as Trend Micro, plus UniFi Wi‑Fi and network switches.
- Confident communicator with excellent written and verbal communication skills.
- Accurate, highly process‑driven, and comfortable with repetitive, structured work.
- Prefer experience working within an MSP or multi‑client IT environment.
- Reliable, resilient individual focused entirely on service excellence.
- Enhanced DBS and background checks are required.
Responsibilities
- Execute user IT change requests including Microsoft 365, MFA, and Intune setups.
- Manage user creation, decommissioning, permissions, and password resets.
- Follow structured client procedures and update tickets in real time.
- Communicate clearly with end users by phone, email, and the ticketing system.
- Document ticket status and completed work in real time within our PSA system.
- Work collaboratively with the Provisioning Coordinator to manage ticket allocations.
- Identify and report process gaps to help improve workflows and documentation.
- Maintain consistent performance managing 20 to 30 change tickets per day.
Technologies
- Hardware
- Microsoft 365
- Network
- Windows
- Office 365
- Support
We are Workplace IT, a Healthcare MSP providing Co‑Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK. This role is based at our KLIC Innovation Centre just off the A47 in Kings Lynn (PE30), with a hybrid working model of 3 days in the office and 2 days from home. We offer a salary of £27,000 to £30,000 DOE, 25 days annual leave plus UK bank holidays, a contributory pension scheme, structured personal training, comprehensive health insurance covering medical, dental and optical, dedicated laptop and home‑working hardware, regular 1:1 progression reviews, and team socials. The successful candidate will spend their first month in our Kings Lynn office to become fully immersed in our business, systems and client processes.
#J-18808-Ljbffr…