Company: Vallum Associates
Location: City of Edinburgh
Job Description:
Required Experience
- 5-8 years of hands‑on experience as a ServiceNow Developer (L2/L3) in enterprise environments
Your responsibilities:
- Strong experience in ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions
- Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
- Strong experience in Flow Designer, Workflows, and Service Catalog development
- Experience with integrations using REST/SOAP APIs, MID Server, and data imports
- Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts
- Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations
Your Profile
- Design, develop, and enhance ServiceNow platform customizations as per business requirements
- Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests
- Develop and maintain scripts, workflows, catalog items, and integrations
- Troubleshoot complex issues related to scripting, access controls, integrations, and data integrity
- Support ServiceNow upgrades, patches, and regression testing activities
- Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations
- Collaborate with process owners, architects, and functional consultants
- Maintain technical documentation, design artifacts, and knowledge articles
- Support audits, compliance checks, and platform governance requirements
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Posted: July 7th, 2026