Salary: £65,000 – 75,000 per year
Requirements
- ServiceNow Business Analyst, Functional Consultant or similar experience
- Good working knowledge of ServiceNow HRSD
- CIS HRSD certification
- Experience writing user stories, acceptance criteria and process documentation
- Confidence working with HR stakeholders, technical teams and delivery teams
- A solid understanding of HR operations and the employee lifecycle
- Experience on a larger ServiceNow programme or on several smaller end-to-end deployments
- CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful
Responsibilities
- Work closely with HR teams to understand challenges and translate them into clear requirements, user stories and practical outcomes
- Run workshops and map processes
- Shape requirements and support playbacks
- Work with technical teams to ensure the solution addresses the business problem
- Contribute across the delivery lifecycle, including discovery, design, testing, rollout, change activity and hypercare
- Support proposals, RFPs and client presentations
- Help bridge early sales conversations into delivery
Technologies
- Support
- ITSM
- ServiceNow
More
We are growing our ServiceNow HR capability and are looking for a Business Analyst with HRSD experience who enjoys the people and process side of ServiceNow. This is a hybrid role based UK-wide with monthly travel plus client travel, offering up to £75k plus bonus. The position is not hands‑on development; instead, you will work closely with HR teams and delivery stakeholders, with exposure to consulting activities, client presentations, proposals and RFPs. This is a strong opportunity for someone who wants variety, more customer exposure and a clear path into senior consulting work, while contributing to HR transformation and improved employee experience. We are an equal opportunities employer and handle applications in line with our candidate privacy information statement.
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