- 40 hours per week
- 5 out of 7 per week
- 08:00 – 16:30 (flexibility required on business needs)
- up to £38,000 – £40,000 per annum
- Free Car parking
- Sodexo rewards and benefits
Job Introduction
Are you an experienced operations or facilities manager looking for your next challenge? Do you thrive in fast-paced environments where people, performance and customer service are at the heart of everything you do?
We’re looking for a proactive and motivated Delivery Service Manager to lead the delivery of high-quality soft facilities management services at Larkhill Garrison. This is an exciting opportunity to manage a diverse operational team, build strong client relationships and drive service excellence across a busy Defence environment.
What you’ll do:
As Service Manager, you’ll have overall responsibility for the day-to-day management, coordination and delivery of contracted soft FM services, ensuring operational performance, compliance and customer satisfaction remain at the highest standards.
Your responsibilities will include:
- Leading and motivating operational teams to deliver exceptional service.
- Managing daily service delivery in line with contractual requirements and KPIs.
- Building and maintaining strong relationships with military personnel, clients and key stakeholders.
- Ensuring full compliance with Health & Safety, Food Safety and company policies.
- Managing budgets, labour costs and operational performance to achieve financial targets.
- Driving continuous improvement and identifying opportunities to enhance services.
- Supporting recruitment, training, performance management and employee development.
- Working collaboratively with other site managers to ensure seamless service delivery across the garrison.
- Acting as Duty Manager and providing operational support outside normal working hours when required.
What you bring:
You will be an experienced manager with a passion for delivering outstanding service and developing high-performing teams.
- Experience managing teams within Facilities Management, Hospitality or Soft Services.
- Strong leadership and people management skills.
- Excellent communication and relationship-building abilities.
- Experience managing operational performance and meeting KPIs.
- Good commercial awareness with experience managing budgets and resources.
- Sound knowledge of Health & Safety legislation and compliance.
- The ability to make decisions, solve problems and prioritise effectively.
- Good IT skills, including Microsoft Office.
Desirable
- Experience working within a Defence or military environment.
- IOSH Managing Safely qualification (or equivalent).
- Level 3 Food Safety qualification (or equivalent).
What we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
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