Senior Global AI Solutions Architect – Contact Center

Amazon TA is seeking a skilled professional based in the City of Westminster, UK, to lead customer engagements and design AI solutions within Amazon Connect. The ideal candidate will have over 7 years of experience in solutions architecture or technical consulting, especially within contact centers.

This role requires expertise in AI/ML concepts, customer-facing communication, and the ability to influence product development based on customer feedback. Join Amazon TA to make an impactful difference in shaping customer experiences.

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